Privacy Policy

Last updated: 26 November 2025

1. Introduction

This Privacy Policy explains how the Chobe Dialysis Project (“we”, “us”, “our”) collects, uses, stores, and protects personal information. We are committed to respecting your privacy and complying with the following legislation:

  • UK GDPR and the Data Protection Act 2018 (England & Wales)

  • Botswana Data Protection Act 2018
  • PECR (for cookies and electronic communication)

 

This policy applies to anyone who visits our website or contacts us through it.

2. Who we are

Chobe Dialysis Project

A UK-Botswana collaborative initiative improving renal care access in the Chobe District.

 

Contacts:

  • Email: info@chobedialysis.com

  • WhatsApp (UK): +44 7765 256826 (Botswana): +267 74 625 230

3. What information we collect

Information you provide directly:

  • Your name

  • Email address

  • Telephone number
  • Any message or information submitted via the contact form
  • Any stories or experiences you choose to share as part of our “Community Witnesses” outreach

 

Information collected automatically:

  • IP address (anonymised if analytics accepted)
  • Browser type and device
  • Usage data captured through Google Analytics (only with your consent)
  • Basic operational cookies are necessary for the site to function

 

We do not collect sensitive medical information through the website unless you voluntarily provide it. If you do, we will treat it with enhanced confidentiality.

4. How we use your information

We use your information to:

  • Respond to contact-form enquiries

  • Connect with potential community participants, supporters, or healthcare professionals

  • Understand community needs regarding chronic kidney disease
  • Improve our website
  • Maintain security and prevent misuse
  • Fulfil any legal obligations

 

We will never sell or rent your data.

5. Legal basis for processing

Depending on the situation, we rely on:

  • Consent: when you submit a contact form or agree to analytics cookies

  • Legitimate interest: responding to enquiries, ensuring website security

  • Legal obligation: where required by UK or Botswana regulatory bodies
  • Vital interests: extremely unlikely, but may apply if someone shares urgent medical risk information

6. How we store and protect your data

We take appropriate technical and organisational measures to protect your personal information, including:

  • Encrypted website connection (HTTPS)

  • Secure email handling

  • Restricted access to project messages and submissions
  • Minimal data retention (only as long as reasonably necessary)

 

Any data transmitted internationally (e.g., via Google Analytics) is protected by recognised safeguards, such as Standard Contractual Clauses (SCCs).

7. Sharing your data

We may share limited necessary information with:

  • Our web developer (for technical purposes only)

  • Healthcare partners with whom you explicitly consent to be contacted by

  • Law enforcement or regulators, if legally required

 

We do not share data with advertisers or unrelated third parties.

8. Data retention

We keep personal data for only as long as necessary:

  • Contact form enquiries: typically for 12–24 months

  • Community Witness submissions: for as long as they are relevant to the project

  • Analytics data: retained by Google according to your consent

9. Your rights (UK & Botswana)

You have the right to:

  • Access your personal data

  • Request correction

  • Request deletion
  • Object to processing
  • Withdraw consent at any time
  • Request that we limit the use of your data
  • Request transfer (data portability)

 

To exercise any of these rights, email: info@chobedialysis.com

10. Children’s data

We do not knowingly collect data from children under 16 without parental consent.

Any such data will be deleted upon request.

11. Links to external sites

This site may link to external websites (e.g., Facebook).

We are not responsible for the privacy practices of those sites.

12. Changes to this policy

We may update this Privacy Policy from time to time.

The “Last updated” date above will show the most recent revision.

Cookies Statement

Last updated: 26 November 2025

1. About this Cookies Statement

This website (“the Site”) is operated by the Chobe Dialysis Project, an initiative jointly led by founders Ian Owen and Goitseone Shamukuni.

 

This Cookies Statement explains how and why we use cookies and similar technologies when you visit the Site.

 

By continuing to browse this Site, you agree to the use of cookies in accordance with this statement.

2. What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember preferences, and understand how visitors use the site.

 

Cookies may be:

  • Strictly necessary (required for the site to work)
  • Performance/analytics cookies (e.g., Google Analytics)
  • Functionality cookies
  • Tracking or advertising cookies

 

Your consent is required for all non-essential cookies.

3. What cookies do we use?

Strictly Necessary Cookies (no consent required)

 

These enable core site functions such as navigation and access to secure areas and are essential for the website to operate.

  • Session cookies for basic website function
  • Security-related cookies for form submissions

 

Analytics Cookies (consent required)

 

We use Google Analytics (GA4) to understand how our website is used. These cookies collect anonymised information including:

  • Pages visited
  • Time spent on the website
  • Browser type and device
  • Approximate geographic region

 

We use this information solely to improve the quality and performance of the site and to understand engagement with the project.

 

Google may store data on servers outside the UK and Botswana.

You can learn more at: https://policies.google.com/technologies/cookies

 

Analytics cookies will only run after you click “Accept” on our cookie banner.

4. How to control cookies

You can control or disable cookies through your browser settings. Most browsers allow you to refuse or delete cookies.

 

Instructions:

  • Chrome: Settings → Privacy & Security → Cookies
  • Safari: Preferences → Privacy
  • Microsoft Edge: Settings → Cookies and Site Permissions

 

Our cookie banner:

You can Accept or Decline non-essential cookies at any time using the pop-up options.

5. Changes to this Cookies Statement

We may update this statement from time to time. The “Last updated” date above shows when it was most recently revised.